Return Policy

Return Policy

We are committed to providing you with high-quality products and a satisfactory shopping experience. If you are not satisfied with your purchase, we offer the following return policy:

1. Return Conditions:

Return Period: You may request a return within 14 days of receiving your order.
Item Condition: The item must be in its original condition, unused, undamaged, unwashed, and with all original tags and packaging.
Return Reasons:
- Quality Issues: If a quality issue is identified, you may contact us for a return or exchange, and we will cover all associated costs.
- Non-Quality Issues: For any reason, as long as the return conditions are met, you may request a return. However, you will be responsible for the return shipping costs. We will refund the purchase price of the item.
- Customized products: All customized products do not support refunds.
Accessories：If accessores come with the order, they must be return with the item as a whole package.

2. Return Process:

Request a Return: Please contact our customer service team via info@Streamhare.com and provide your order number, the item(s) you wish to return, and the reason for the return.
Obtain Return Authorization: We will review your request within 1-3 business days and send you a return authorization and the return address.
Ship the Item Back: Please package the item securely and ship it back to the return address we provide. Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping method and keeping your tracking number.
Refund Processing: Once we receive your returned item and confirm it meets the return conditions, we will process your refund within 7 days. The refund will be issued to your original payment method.

3. Special Cases:

Damaged Items: If you receive a damaged item, please take photos and contact our customer service team within 48 hours of receiving the item. We will arrange for a replacement or refund, and we will cover all associated costs.
Incorrect Items: If you receive an item that does not match your order, please contact our customer service team immediately. We will arrange for a replacement or refund, and we will cover all associated costs.

4. Contact Information:

If you have any questions or concerns about returns, please feel free to contact us at:

Email: info@Streamhare.com

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